Terms of Service

Last updated November 2026. Hazel The Pet Care Co LLC, New Jersey.

1. This agreement

These terms are an agreement between you and Hazel The Pet Care Co LLC ("Hazel") for pet care services and for using this website and the Hazel app. By booking, you agree to them. Plan and pack details you choose in your account are part of this agreement.

2. Your pet and your home

You confirm your pet is up to date on vaccines required by New Jersey law (including rabies) and tell us about any bite history, aggression, health problems or escape risks before the first visit. We may decline or end care if a pet is unsafe to handle.

You authorize Hazel to take your pet to your vet (or the nearest emergency vet if yours is closed) if we believe it is needed, and you agree to pay those vet costs. We will try to reach you and your emergency contact first, and we follow the emergency spending limit you set in your account.

You give Hazel access to your home only for your pet's care. Keys, lockbox and door codes are kept private and encrypted, used only for your visits, and returned or deleted when you stop service.

3. Prices and payments

Prices are listed on our Pricing page and calculated in your account before you book. You save a card or bank account before your first visit. Single visits are charged 24 hours before the visit, packs at purchase, and overnights with a 25% deposit (balance 7 days before; 50% deposit and 14 days for holidays). On the morning of your first visit we may place a temporary hold for up to one week of visits on your card; we charge only the visits that happen and release the rest.

Paying by bank gives 2% off. If a payment fails, we will send you a link to fix it; after one grace visit, visits pause until it is paid.

4. Weekly plans: automatic monthly billing

Weekly plans renew automatically. Each month's visits are billed on the 1st of the month to your saved payment method until you cancel. The amount is shown in your account before each bill, and we will tell you at least 30 days before any price change.

You can cancel anytime in your account (Account, then Plan, then Cancel plan) or by emailing hello@hazelpetcare.com. Cancelling stops future bills right away; visits already billed for the current month still happen. Plans can also be paused up to 2 months a year.

5. Hazel Cash (promotional credit)

Hazel Cash is promotional credit we give for signing up, finishing our form, referrals, milestones and as a percentage back on visits. It is not purchased and has no cash value. It cannot be sold, transferred or exchanged for cash, covers at most half of any booking, never applies to tips or deposits, and each amount expires 12 months after it is added (oldest used first). We may change how future Hazel Cash is earned with notice; credit already in your account keeps its terms.

6. Gift cards

Hazel gift cards you buy never expire and have no fees. If a gift card balance under $5 remains after use, you can ask for it in cash. Lost gift card codes can be replaced if you have the purchase receipt.

7. Text messaging program

Hazel Pet Care sends visit reminders, arrival alerts, photo-report links and billing notices to clients who opt in on our website. We confirm your opt-in by asking you to reply YES. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to texts is not a condition of buying any service. Carriers are not liable for delayed or undelivered messages. We do not send marketing texts before 8am or after 9pm.

8. Cancellations and guarantee

See our Policies for visit cancellations, the first-visit guarantee, missed visits and weather.

9. Limits of liability

We care for every pet carefully, but animals can be unpredictable. Hazel is not responsible for illness, injury or damage that we did not cause through our own negligence, including from a pet's pre-existing condition or behavior you did not tell us about. To the extent the law allows, Hazel's total liability for any claim is limited to the amount you paid for the services involved. Nothing in these terms limits rights you have under New Jersey law that cannot be waived.

10. Photos

Photos from your visits are for you. We will only use a photo of your pet in our marketing if you say yes in your account, and never your home's address, rooms that identify it, or people.

11. Changes and governing law

We may update these terms; we will tell you about important changes before they apply to you. New Jersey law governs these terms. Questions: hello@hazelpetcare.com.