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FAQ

Questions, answered

Still curious? Email hello@hazelpetcare.com, or ask at your free meet-and-greet.

Is the meet-and-greet really free?

Yes. About 20 minutes at your home, no card needed.

What happens during a 30-minute visit?

Food and fresh water, a potty break, a walk or playtime, any meds, and a photo report card.

My pet has an automatic feeder. Is a visit still worth it?

Absolutely. That time goes to extra play and attention. A visit is never cut short.

What if I don't love the first visit?

Then it's free. Tell us within 48 hours of your first visit by text or email, and we'll refund it or credit it, your choice. It covers your first booked visit only.

How do I pay?

Save a bank account or card once, and everything after that happens automatically. Bank payments get 2% off.

What is Hazel Cash?

Promotional credit that comes off your future bookings automatically (up to half of any booking). You earn 2-5% back on every visit, plus bonuses for referrals, milestones and your pet's birthday. It has no cash value, can't be transferred, and each amount expires 12 months after you get it.

Can I cancel or pause?

Drop-ins are free to cancel more than 24 hours ahead. Weekly plans bill automatically on the 1st until you cancel, and you can cancel anytime in your account in one tap. Plans can also be paused up to 2 months a year.

How do keys work?

At the meet-and-greet we set up a lockbox, code or key handoff. Codes are stored encrypted and never shared.

What about bad weather?

In heat, ice or storms we keep walks short and play inside instead. The visit is still a full 30 minutes.

Do you care for cats?

Yes, plus small pets. Shorter cat visits are $21.85.

Do you work holidays?

Yes. Holiday dates fill early, so book ahead.

Is there an app?

Yes. Your account works on this website and in the app with the same login: just your phone number.

Which towns do you serve?

Sicklerville, Blackwood, Washington Twp, Berlin, Williamstown, Cherry Hill, Haddonfield, Voorhees, Marlton, Moorestown and Mullica Hill.

Free meet-and-greet · no card neededGet my price + $10 Hazel Cash